All merchandise must meet the following guidelines or it may not be accepted for a return. The return shipping will be free of charge if the return is due to incorrect, damaged or faulty goods. If the return is due to any other circumstance other than stated, we kindly ask you to pay for the cost of shipping the shoes back to us.
- Full price items can be returned for free. Clearance and Last Call items are not eligible for return.
- The return is valid up to 7 days after the purchase date listed on your invoice.
- All merchandise must be unworn. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will prohibit your return. We can only accept returns that are in a resalable condition. We recommend only trying shoes on in a carpeted area for a very limited time.
- Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment.
We also encourage you to check your order upon delivery, and if any items are incorrect, damaged or faulty you should notify us immediately
Please note, any shoe that has been scuffed, stained, or dinged on the surface, inside or bottom of the shoe will not be accepted or exchanged. Always use socks provided to test shoes.
If you have paid for the purchase in cash, we will refund the full cost by transferring the entire amount to your account. If the item was paid for by credit card, the funds will be returned only directly to the card that was used for the purchase.
If you wish to exchange a pair of shoes for another pair, you may do so within 7 days of delivery as long as the shoes have not been worn or damaged in any way. You will incur the cost of shipping the shoes back to us as well as the cost of shipping the new pair of shoes to you (see shipping information in our FAQs).
If the new pair of shoes (plus additional shipping costs to you) costs more than the original pair of shoes you ordered, you will be required to pay the difference in the payment of method of your choice (see available payment options in our FAQs). If new pair of shoes (plus additional shipping costs to you) costs less than the original pair, you will be refunded the difference.